Plans and billing ( 10 )
Questions,
answered
How does the free trial work?
Every plan starts with 7 days free, with up to 3 articles and 1 website. A card is needed to start. Your plan's full allowance begins when the trial ends; cancel before then and you won't be charged.
What plans are there?
Starter ($39 a month, 15 articles), Growth ($79, 30 articles), Pro ($149, 60 articles) and Agency ($199, 90 articles and 3 websites). Paying yearly gives you two months free. See pricing for everything each plan includes.
Can I add another website?
Yes, from Settings → Plan & usage once your trial has ended. Each extra website is $39 a month and adds 10 articles a month. You can add up to 20.
What if I run out of articles?
Add 10 more for $15 in Settings → Plan & usage, as often as you need. Your plan's monthly articles are used first, and extra articles you've bought never expire.
Do unused articles roll over?
Your plan's monthly articles reset at the start of each billing period. Extra articles you've bought don't expire.
How do I change my plan?
Go to Settings → Plan & usage and click Change plan.
How do I cancel?
Go to Settings → Plan & usage and click Cancel plan. Your plan stays active until the end of the period you've paid for. Articles you've published stay on your site.
Can I get a refund?
Yes. If you're not happy with Searchloom, email hello@usesearchloom.com within 30 days of your first payment and we'll refund it in full.
Where are my invoices and receipts?
Settings → Invoices lists every payment with a downloadable invoice. You can also update your card there.
How do I delete my account?
Go to Settings → Account and choose Delete account, then type your email address to confirm. It cancels any subscription and permanently deletes your websites, articles and other data.
Can't find an answer? Email hello@usesearchloom.com and we'll get back to you.