Privacy Policy
This policy explains what information Searchloom ("we", "us") collects when you use usesearchloom.com and app.usesearchloom.com (the "Service"), how we use it, and the choices you have. If you have questions, email hello@usesearchloom.com.
Information we collect
- Account information: your email address and your name if you give it. We sign you in with one-time codes sent to your email, so we don't store a password. If you sign in with Google, we receive your Google account ID, email address and name.
- Billing information: if you start a trial or subscribe, Stripe collects your payment details directly. We never see or store your full card number. From Stripe we receive your plan, subscription status, billing history, and your card's brand and last four digits.
- How you found us: when you create an account, we record the website or campaign that sent you (for example a search engine, or a link with campaign tags), the first page you visited, and your approximate location (country and city) based on your connection. Until you sign up, the first two are kept only in your browser's session storage for that tab. We don't use tracking cookies for this.
- Website information: the website addresses you add, and the publicly available pages we read from those websites to analyse them.
- Content you create with the Service: keyword lists, content plans, articles, images and your edits.
- Publishing credentials: passwords, API keys or tokens you give us to publish to your website platform. We encrypt these before storing them and use them only to publish on your behalf.
- Google data you choose to connect: if you connect Google Search Console or Google Analytics, we receive performance data for the properties you authorize, such as search queries, page impressions, clicks, rankings and visits.
- Technical information: basic logs (such as IP address, browser type and request times) used to keep the Service secure and working.
How we use information
- To provide the Service: analysing your website, researching keywords, planning, writing, optimising and publishing content, and showing you reports.
- To keep your account secure, prevent abuse, and fix problems.
- To contact you about your account or important changes to the Service.
We do not sell your personal information, and we do not use your content or Google data for advertising.
Google user data
Searchloom's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:
- We use Google sign-in data only to create and sign in to your account.
- We use Search Console and Analytics data only to provide features you can see in the Service, such as rank tracking, content performance and recommendations to update articles.
- We do not transfer Google user data to others except as needed to provide those features, to comply with law, or as part of a merger or acquisition with your notice. We do not use it for advertising.
- We do not use Google user data to train generalized artificial intelligence or machine learning models.
- People at Searchloom do not read your Google data unless you ask us to (for example, for support), it's needed for security or abuse investigations, or the law requires it.
You can disconnect Google at any time in the Service or from your Google account permissions.
Service providers
We use trusted providers to run the Service. They process information only on our instructions:
- Cloudflare: hosting, database and file storage in United States data centres, and sending sign-in emails.
- Stripe: payments, subscriptions, invoices and receipts. Stripe processes your payment details under its own privacy policy.
- Telegram: sends our team notifications about account and billing events, such as a new sign-up or subscription, and error reports when something breaks. These can include the account's email address, website, approximate location, plan and how it found us, and for errors, the page or feature involved and the browser used.
- Anthropic: AI processing to analyse websites and write content. Anthropic does not use data sent through its commercial API to train its models.
- DataForSEO: search and keyword data. We send it domains and keywords, not your personal information.
- Google: sign-in, and Search Console and Analytics if you connect them.
- Your website platform (such as WordPress, Webflow, Shopify, Wix or GitHub): receives the articles you choose to publish.
Cookies
We use one essential cookie to keep you signed in, plus a short-lived cookie during Google sign-in. We don't use advertising or tracking cookies.
Data retention and deletion
We keep your information while your account is active. You can delete a website and its data in the Service at any time. You can delete your account and all associated data in Settings → Account, which also cancels any subscription, or email hello@usesearchloom.com from your account's email address. We complete deletions within 30 days, except where the law requires us to keep something longer, such as payment records that Stripe and we must keep for tax and accounting.
Security
We protect data in transit with HTTPS, sign you in with short-lived one-time codes instead of passwords, and encrypt stored publishing credentials. No system is perfectly secure, so please keep access to your email account secure.
Your rights
Depending on where you live, you may have rights to access, correct, export or delete your personal information, or to object to certain processing. Email us and we'll respond within 30 days.
Children
The Service is for businesses and is not directed to children under 16. We do not knowingly collect their information.
Changes
If we make material changes to this policy, we'll update the date above and notify signed-in users before the changes take effect.
Contact
Searchloom · hello@usesearchloom.com